Terms of Service

1. Provider and scope

These Terms govern the use of IZING Atendimento and IZING Agente IA, operated by NEXT4U CORP, based in Port Richey, Florida, United States. The contract or accepted proposal identifies the contracted product and its commercial terms. Access to one product does not automatically constitute a subscription to the other.

Service and contracting contact: izing@izing.pt. Privacy: dpo@izing.pt. Data processing is described in the Privacy Policy, which is informational and does not constitute general consent to any and all processing.

2. Contracting and permission to use

Anyone entering into a contract on behalf of an organization must have the authority to represent it. The contracting process must identify the accepted terms and authorized users. Simply visiting the website or reading the Privacy Policy does not constitute contracting for a paid service.

During the contractual relationship, the customer receives limited, nonexclusive permission to use the contracted features, subject to these Terms, the accepted offer, and applicable licenses. This permission does not transfer ownership of the service or third-party components.

3. Account, users, and settings

The customer must provide accurate information and keep it up to date. The administrator manages the organization's authorized users, their access, settings, and integrations. Credentials must be protected, and suspected misuse must be reported to IZING.

The customer must use only numbers, accounts, content, and integrations that it has the right to administer. Configuring the service does not replace the necessary authorizations from account holders, recipients, or parties responsible for the data.

4. Products and features

IZING Atendimento organizes conversations and a team's work in a customer communications platform. Available features may include conversation assignment and transfer, quick replies, contacts, reports, automations, and integrations, depending on the contracted service.

IZING Agente IA provides automated customer communications through WhatsApp associated with the customer's number. AI features may also form part of IZING Atendimento when included and configured. Products, channels, features, and limits are defined by the terms actually contracted, rather than by the mere existence of a feature in the ecosystem.

5. Artificial intelligence and oversight

AI features may assist with writing and revising text, consult knowledge provided by the company, interpret content, and provide automated customer communications. Assistive or autonomous operation depends on the enabled functions, instructions, handoff rules, and configured limits.

AI responses may contain errors, omissions, or inappropriate information. The customer must verify the knowledge and instructions provided, monitor operation, and ensure human review appropriate to the risk and the purpose of the communications. The service does not guarantee absolute accuracy, suitability for every situation, or replacement of qualified professionals.

The customer must not configure AI to perform actions it is not authorized to carry out, make commitments without authorization, or make decisions with legal effects or significant impact on individuals without complying with applicable requirements and safeguards. Usage limits, model availability, and any additional consumption depend on the contract and configuration.

6. Integrations and third-party services

Operation may depend on third-party communication, hosting, automation, and AI services. Available channels and connection methods vary by product and configuration. The customer must comply with the terms and policies of the services it uses, including those applicable to WhatsApp and other integrated channels.

Connection methods vary and may include official APIs and pairing-based connections, depending on the contracted service. The method used must be disclosed when entering into the contract. External changes, restrictions, and outages may affect features. This does not waive contractual obligations or responsibilities assigned to IZING by law.

7. Permitted use and data about the people contacted

The customer must use the services lawfully, respect third-party rights, and maintain a legitimate purpose for communications and data processing. It must inform the people it communicates with when necessary, obtain required authorizations, and address requests related to data under its responsibility.

Using the service for fraud, spam, harassment, unlawful content, intellectual property infringement, unauthorized access, or attempts to circumvent security mechanisms is prohibited. Data or content that the customer is not authorized to process must not be entered.

The customer is responsible for its instructions, settings, and use of the service to the extent of its actions. This responsibility does not eliminate NEXT4U CORP's own obligations as the provider and in the data processing for which it is responsible.

8. Plans, billing, and commercial terms

Price, currency, billing frequency, features, number of users, included allowances, additional consumption, payment method, and other conditions must be stated in the offer or contract actually accepted. These Terms do not set prices or grant unlimited use of features or AI.

Tax identification may be requested when necessary for contracting or billing, depending on the country. Information required at any payment stage must be presented at that stage.

Renewal, price adjustments, due dates, and consequences of late payment follow the contracted terms and applicable law. Commercial changes must be communicated before they apply when required. Mandatory withdrawal, refund, or consumer protection rights, where applicable, are not waived by these Terms.

On a first purchase, the Customer may withdraw within 7 calendar days of activation and receive a refund of the subscription amount. Onboarding work already performed and overage already consumed may be deducted only if previously accepted and legally permitted.

After that period, monthly cancellation prevents renewal and keeps access until the end of the paid period, with no refund for mere withdrawal. On the annual plan, early termination entitles the Customer to a pro rata refund of the unused period, based on the amount actually paid, with no penalty. Unused allowances do not carry over and do not generate a separate refund. Overage used remains payable. Paid onboarding that was not performed will be refunded; free or waived onboarding will not be charged retroactively.

Request cancellation at izing@izing.pt. The refund will be processed within 10 business days after assessment, unless a shorter legal period applies. Mandatory rights of withdrawal, refund, and other applicable rights prevail over this clause.

9. Availability, support, and changes

Interruptions, maintenance, failures, and changes to the services or integrations may occur. IZING aims to operate continuously, without any guarantee of uninterrupted availability or a contracted uptime percentage.

Human support is provided by email and by the WhatsApp contact given at signup, on business days from 9:00 to 17:00 Lisbon time, except Portuguese national holidays. Continuous operation of the AI agent does not imply 24-hour human support. First human response targets are 1 business day for critical incidents, 2 business days for significant degradations, and 3 business days for questions and adjustments, counted within support hours. These are not guaranteed resolution times.

Scheduled maintenance will preferably take place between Sunday 22:00 and Monday 02:00, Lisbon time, with 48 hours' notice; emergencies may require immediate intervention. Failures attributable solely to third parties (for example WhatsApp and Meta, AI providers, the customer's internet connection) are not part of the internal target. Connections made by pairing (unofficial) are subject to disconnections and blocks imposed by third parties. There is no automatic credit for missing the targets.

Material changes affecting the contracted service must be communicated appropriately, in accordance with the contract and applicable law. The possibility of product development does not authorize setting aside obligations undertaken toward the customer.

10. Suspension, cancellation, and data

The customer may request cancellation at izing@izing.pt. Termination and its commercial effects follow the contracted terms and applicable mandatory rights. The request does not authorize charges or penalties without a basis in the contract or law.

Access may be restricted or suspended when necessary to address unlawful use, a security risk, or a contractual breach, proportionately and with notice and an opportunity to remedy the issue where appropriate. Suspension does not, by itself, constitute cancellation or confirmation of data deletion.

After the effective end of access, conversations and account data, including backup copies, will be deleted within 30 days. Only data whose retention is required by an applicable legal obligation will be retained, for the corresponding period.

Data subject requests are handled according to the Privacy Policy and applicable rules. The customer should consider the need to lawfully retain its own information before termination.

11. Content and intellectual property

Rights to IZING's own brands, content, and components are preserved. Third-party components, including open-source software, remain subject to their owners' rights and the respective licenses. Entering into a contract does not transfer ownership of these rights to the customer.

The customer retains its applicable rights to the content it provides and authorizes its processing to the extent necessary to provide the service, in accordance with lawful instructions and the Privacy Policy. This authorization does not transfer ownership of the customer's content to IZING.

12. Responsibilities and mandatory rights

Responsibilities must be assessed in accordance with the contract, each party's actions, and applicable law. AI errors, external failures, or misuse require a case-specific assessment; their occurrence does not automatically exclude all responsibility on the part of IZING.

These Terms do not waive guarantees, remedies, or rights that cannot be limited by contract, including consumer and data subject rights where applicable.

13. Updates, applicable law, and contact

Updates to the Terms must be identified by date and communicated appropriately when material. Changes requiring new acceptance must follow the applicable procedure. Merely publishing a new version does not eliminate acquired rights or replace an expression of agreement required by law.

The relationship is subject to the law applicable to the contract and provision of the services, preserving mandatory rules of the customer's location where they apply. NEXT4U CORP's United States headquarters do not, by themselves, exclude other applicable laws. These Terms do not impose an exclusive forum or restrict access to authorities or courts with jurisdiction under the law.

Versions in different languages must preserve the same content without constituting an automatic legal adaptation to each country. Questions about the Terms and service: izing@izing.pt. Personal data: dpo@izing.pt.